Full-service logistics to accommodate your customers

Vos Logistics Home Delivery is the calling card for your business. On your behalf. We offer your clients flexibility in home delivery. Our employees are friendly and representative. If desired, they deliver the goods straight to the room where your customer needs them. After all, a smooth delivery experience is a major factor in customer satisfaction.

Consumers have high standards when it comes to home delivery of products. As an extension of your business, we strive for optimising the customer experience in home delivery of the odd sized products they ordered. That experience starts when the client orders, and ends in a positive review after a smooth delivery.

Customer contact

• We determine the day for delivery in consultation with your customer.
• Your customer receives a time frame for delivery the night before, including a track & trace code.
• Half an hour before delivery, our driver calls your customer to notify his upcoming arrival.
• After delivery, we ask your customer for feedback on their experience.
• For all questions regarding delivery, our customer service is at the disposal of your customer.

Doorstep service

Our standard is doorstep delivery: we deliver the goods over the first doorstep.

Unpack and returning packaging materials

As an optional service, we unpack the goods for your customers and return the packaging materials to our base, where we separate them for recycling.

Room of choice

An additional service you can offer your customers is delivery in the room where the customer wants to use the products, regardless of what floor it is on.

Assembly

Our delivery team can perform basic assembly tasks of the products that are delivered. Examples are assembling a box spring bed or applying the legs under a couch.

Calling card for your business

On top of the services mentioned above, you and your customers can expect the following from us.

• Our delivery team are experts in transport and trained in dealing with customers.
• Our delivery team are friendly and wear proper attire.
• Our delivery team know what products they are delivering on your behalf.
• Our delivery team are in close contact with our offices for quick follow up.
• Our delivery team are a representative calling card for your company.